SHIPPING + DISPATCH
Orders are typically dispatched within 2 business days. Please allow slightly longer processing times during peak periods.
We use Toll couriers and tracking numbers are sent to you once your item is scanned by the courier.
\North Island delivery timeframe is 1-2 days from dispatch, and South Island delivery timeframe is 2 - 4 days from dispatch. If you are rural please allow and extra day or two for delivery.
We offer $5 shipping throughout NZ.
NOTE: Couriers are currently experiencing further delays due to a large volume of orders nationwide, as well as reduced capacity due to lockdowns.
If you would like to return or exchange your item please get in touch via email@example.com as soon as possible.
We can offer a refund if we are contacted within 48hours of receiving the item, and it is returned to us within a week of the refund request. We can offer an exchange if we are contacted within a week of receiving the item, and it is returned to us within a week of the return request. Returns outside of these timeframes will not be accepted.
Sale product is non-refundable and non-returnable. All discounted sales are final.
Goods can only be returned if they arrive back to us in perfect, resalable condition (including packaging). The customer is responsible for return postage costs.
If you have received a faulty item please contact us within 48 hours via firstname.lastname@example.org.
If an item is deemed faulty we will offer you a refund or replacement. We will reimburse you for any incurred postage costs.
PAYMENT + PRICING
All pricing listed is in $NZD and includes GST. Payment for goods needs to be received in full before your order is dispatched.
We accept Visa, MasterCard, Paypal and LAYBUY payments via our online store. If you would like to pay via bank deposit please get in touch with us at email@example.com.